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The Consumer Agency was established 1 July 2005 according to Act No 62/2005 (also available in Danish). The Consumer Agency is one of the governmental agencies in Iceland which is entrusted with market surveillance of business operators, good functioning and transparency of the markets in respect to safety and consumers legal rights as well as enforcement of legislation adopted by the Icelandic Parliament for protection of consumers health, legal and economical rights.

The Consumer Agency is a governmental agency falling under the auspices of Ministry of the Interior.




Consumer protection: Airlines commit to timely reimbursement after flight cancellations

Following dialogues with the Commission and national consumer protection authorities, 16 major airlines have committed to better information and timely reimbursement of passengers in case of flight cancellations. The Commission had alerted the Consumer Protection Cooperation (CPC) enforcement authorities in December 2020 to address several airlines’ cancellation and reimbursement practices in the context of the COVID-19 pandemic.

Consumer credit online: information given to consumers is insufficient in more than one third of cases checked by the Commission and national authorities

Today, the European Commission and national consumer protection authorities published the results of an EU-wide screening of 118 websites offering consumer credit online. More than one-third (36%) of the screened websites were found to be in potential breach of the EU consumer law. Key information such as the cost of credit, interest rates or the existence of compulsory insurance were either missing or unclear. The method used by some lending websites to assess consumers’ capacity to repay their loan, the so-called creditworthiness, was not clear either.

More transparency: Following EU action, Booking.com and Expedia align practices with EU consumer law

The European Commission announced yesterday that Booking.com and the Expedia Group have improved the presentation of their accommodation offers, aligning it with EU consumer law. The changes followed close dialogue with the European Commission and EU consumer authorities and concern information on promotional offers an

Parliament wants to better protect consumers from unsafe products

European Parliament calls for greater efforts to remove unsafe products from the EU market and to adapt product safety rules to the digital age. The resolution on product safety in the Single Market was adopted on Wednesday with 688 in favour (eight against and one abstention).

Buying toys online: keep it safe

This World Children’s Day, we urge parents and loved ones buying toys online to check that they’re safe and to report any product safety issues, as part of an international campaign on the safety of toys sold online. Click to enlarge